Financial Capabilities Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview: Under the supervision of the Senior Program Manager, the IRC seeks a Financial Capabilities Coordinator to support the development and implementation of career pathways services in its Economic Empowerment program for refugees and other immigrants in Tucson. This position is responsible for assisting clients in developing plans that help them reach their goals and achieve financial stability, and for ensuring IRC achieves program targets relating to enrollment, economic empowerment outcomes, and connection to community benefits and resources. The Coordinator is to tangibly connect working clients on their journey to a higher paying job to resources and certifications. It is expected to focus services in a one-on-one career counseling format in tandem with conducting classes and workshops on topics such as budgeting, credit building, banking, and financial products. 

Responsibilities: Include, but are not limited to:

Client Services:

• Assist clients in assessing and resolving current financial challenges, while providing a wide lens on their financial health to shift the approach to proactive financial management
• Administer intake and assessment for enrolled participants and co-develop an Individualized Career Development Plan (ICDP) with each participant to guide training, employment, and follow-up activities.
• Coordinate case-managed wraparound supports, including interpretation, transportation and childcare stipends, work supplies, and emergency assistance, tied to each participant's documented barriers and ICDP.
• Connect participants to local occupational training, apprenticeships, or certification programs, and to employer partners for job upgrades or career-related employment.
• Conduct 6- and 12-month follow-up with participants and, when applicable, their employers to assess job retention, wages, advancement, job quality, benefits, and household financial stability.
• Ensure that changes (new job, new benefit, and change in credit score) are properly documented in relevant systems.
• Capture client success stories
• Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics may include the following: budgeting, savings, banking products, credit building, and identity theft.

Program Coordination:

• Ensure compliance with all policies, procedures, and protocols of the agency.
• Ensure that information required for program eligibility for all career programs and reporting purposes is collected and that accurate records are maintained, including case files and client data entry.
• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Design, implement, and provide monitoring and evaluation oversight for career and industry-specific programming;
• Train, and supervise interns and volunteers providing career support services to clients enrolled in career programs;
• Participate in IRC network-wide initiatives to understand and share best-practices relating to career pathways programming;
• Build and maintain partnerships with community-based organizations, career service providers, and small business and corporate entities for advanced career opportunities;
• Coordinate corporate and employer engagement opportunities and events.
• Participate in program meetings and staff development activities.
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews.
• Produce high-quality program reports for IRC headquarters and funders and ensure programs fulfill funder and agency requirements.
• Other duties as assigned.

Job Requirements: 

• 2+ years of related professional experience in financial capabilities and/or career development
• Experience in a non-profit setting and/or financial coaching services a plus
• Experience working in a diverse, and non-traditional setting with diverse staff and client base
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Excellent verbal and written communication skills and an overall ability to be clear and concise in all communications
• Exceptional organizational skills with proven attention to detail.
• Demonstrated ability to work effectively as a team member in a multi-cultural environment. 
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Fluent in English, both spoken and written; bilingual ability preferred. Preferably in Spanish, Kinyarwanda, Arabic, or Dari.
• Demonstrated ability to work effectively with stakeholders at all levels

Working Environment: 

• A combination of standard office environment and ‘field’ time within the service delivery area to perform the outlined responsibilities, primarily at the IRC offices in Tucson and the City of Tucson Freedom Center.
• May require occasional weekend and/or evening work.

Compensation: (Pay Rate: $26.78/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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