Fulfillment Specialist (Reliever)

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

The Fulfillment Specialist Reliever is responsible for successfully closing donor and new sponsor acquisitions by delivering exceptional customer service and support across multiple communication channels, including phone, SMS, email, social media, web chat, and messaging applications. He/she ensures a seamless and engaging onboarding experience, providing donors and sponsors with a positive and memorable start to their sponsorship journey while building trust and long-term engagement.

This is a fixed-term post for two months based in Quezon City.

Major Responsibilities:

Prospect Follow‑up & Sponsorship Engagement

• Actively follow up potential sponsors and donors through calls, SMS, Olark, Viber, WhatsApp, social media accounts, and email Gather sponsor information and educate prospects about World Vision child sponsorship
• End Result: All targeted potential sponsors and donors are consistently reached out to and properly followed up

Donor & Sponsor Support

• Promptly and clearly respond to prospective sponsors’ and donors’ concerns, inquiries, and requests Acknowledge donations following approved business processes
• End Result: Satisfied sponsors and donors with timely and accurate responses

Cross‑Team Coordination

• Coordinate with Finance to monitor and track payments Coordinate with Donor Care Team to endorse the list of new sponsors for welcome calls
• End Result: Delightful onboarding and positive initial experience for new donors and sponsors

Sign‑up Processing & Reporting

• Process completed sign‑ups, including sending welcome kits to newly acquired sponsors Encode generated child sponsorship data Generate donor transaction lists, sort, and assign to teams Provide daily income reports during emergency appeals to the Online Marketing Officer
• End Result: All sign‑ups and initial pledge commitments are fulfilled accurately

Process Improvement & Service Enhancement

• Proactively identify and recommend improvements in business processes and strategies Enhance donor service and overall customer experience
• End Result: Agile business processes leading to improved donor satisfaction

Qualifications:

• Bachelor's degree in marketing, Business Administration, Public Relations or other related course with equivalent substantial experience in relationship marketing and/or key accounts management.
• Open to fresh graduates or candidates with minimal professional experience, provided they demonstrate key competencies such as strong organizational skills, attention to detail, effective communication, adaptability, and a high level of accountability.
• Ability to manage tasks efficiently, follow processes accurately, and show a proactive willingness to learn in a fast-paced work environment is essential.
• Knowledge and skill in online marketing and communications.
• Experience in digital and/or e-commerce customer service Good communication skills (verbal and written).
• Good interpersonal skills Skill in problem solving .

World Vision is committed to safeguarding all children as well as adults living where World Vision operates. We have zero tolerance for incidents of violence or abuse against children or adults, including sexual exploitation or abuse, committed either by employees or others affiliated with our work. Therefore, World Vision does not hire staff whose background is not suitable for working with children or vulnerable adults, even if their role does not interact directly with them. Each potential team member needs to understand the importance of these issues and be open to further training and guidance on our safeguarding policies and responsibilities.

Applicant Types Accepted:

Local Applicants Only

About Us

Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.

As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Learn more about our work at wvi.org.

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Our Culture

Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 31,000+ staff working towards one vision: life in its fullness for every child.

A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision.

Learn more about our culture.

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Your Rewards

Our people are our greatest asset.

Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work.

Learn more about benefits.

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FAQ

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