Medical Assistant

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

The MA is a member of the IRC health team and will be responsible for supporting the implementation of the IRC’s primary healthcare activities in the Rohingya Refugee Camp/host community. Medical Assistant will ensure the delivery of high-quality emergency and primary healthcare activities to the local catchment population including child health and sexual and reproductive healthcare services.

Under the supervision of the Medical Doctor and in conjunction with other healthcare staff, the MA will be responsible for the delivery of basic medical care, and in particular:

• Apply knowledge and skills to the prevention, diagnosis, and treatment of emergency and primary healthcare problems, ensuring appropriate patient triage and referral as needed,
• Provide health promotion and counseling to patients and caregivers,
• Ensure emergency and primary healthcare services are implemented in conformity with relevant Ministry of health or international guidelines,
• Ensure timely and accurate recording of patient information and consultations in relevant patients registers and facilitate the timely submission of required health reports.

Workstation: Camp 2E

Reports to: Clinical SRH Manager

Contract Length: 10th April 2027 (Maternity Coverage)

Highlights of Key Responsibilities

Clinical Care:

• Under the supervision of medical doctors, the medical assistant will provide direct clinical care, working closely with the other clinical staff to ensure the delivery of high-quality emergency and primary healthcare services.
• Perform triage, screening, and assessment of patients.
• Provision of inpatient and outpatient treatment (where possible), ensuring medications are given to patients as prescribed by the Medical Doctor.
• Delivery of hygiene promotion, health education, and patient/caregiver counseling.
• Ensure adherence to infection prevention and control measures.
• Ensure accurate recording of information in the clinic registers, and timely completion of summary reports.
• Ensure clinical areas are appropriately stocked with essential equipment and supplies. Ensure patient confidentiality is respected, and that all consultations are conducted in a dignified and respectful manner.

Staff Supervision & Development:

• Maintain open and professional relations with team members, promoting a strong team spirit and providing guidance to enable staff to successfully perform in their positions.
• Provide nursing/medical support and mentorship to other staff, providing on-the-job training for volunteers, health educators & others needed.

Project Management:

• Implement outreach activities with the rest of the team to access “hard to reach‟ and vulnerable beneficiaries to increase service utilization.
• Work with and support community volunteers to provide health promotion, community mobilization, and awareness raising.
• Take participation in engagement awareness sessions with community leaders to increase acceptance in the community.
• Ensure regular inventory and consumption tracking of medical drugs and supplies.
• Work with relevant staff to ensure prompt requesting of medical drugs and supplies.

Coordination & Representation:

• Develop and maintain effective working relationships with local communities, camp focal, camp in charge, local government agencies and other implementing partners
• Attend and conduct meetings with local government agencies, site management, sector focal, and implementing partners.

Monitoring & Reporting:

• Ensure all patient consultations are documented and patient records completed.
• Submit daily reports in a timely manner.
• Work & support with MEAL team for data reporting & documentation.

Other Duties:

• Consistently and proactively monitor/assess the safety and security of the team; promptly reporting concerns or incidents to IRC management and liaising with community leaders and other external parties as required to maintain/improve the security environment for IRC programs.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience

• At least 2 years of clinical experience in emergency and primary healthcare
• Previous experience and training in sexual gender-based violence and clinical care for sexual assault survivors (desirable)

Competencies: Knowledge, Skills & Abilities

• Registered with local Nursing/Paramedic Council
• Ability to lead, train, supervise and facilitate other medical staff and community health workers in their respective tasks
• Ability and flexibility to understand the cultural and political environment
• Skills to provide sensitive and appropriate medical counseling
• Excellent communication skills
• Must be a great teammate with excellent interpersonal skills and the ability to work under pressure in a stressful environment, displaying patience, compassion and diplomacy
• Ability to be innovative, flexible, adaptive, and willing to work in challenging situations
• Ability to live in challenging conditions and ability to work under difficult and high-pressure situations

Specific Educational Qualification

• Medical Assistant degree from a reputed institution

Professional Degree/ Certification

• N/A

Standard of Professional Conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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