Operations Director

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Local - Fixed Term Employee (Fixed Term)

Job Description:

KEY RESPONSIBILITIES

Strategic Directions and Management Support on Operations Program

• Working with Zonal Managers, Grant Management Manager and Technical Program Managers
• All APs/projects follow all the operational guidelines/policies which are guided by WVM operational manual
• Provide leadership in the development, review and monitoring of strategies and plans, in alignment with WVM’s three-year strategic plan, Regional &Global strategy framework
• Support structural vision and potential changes in the field and country offices to ensure delivery of services with low cost, high impact project implementation
• APs/Operations budgets, AP/special project funding, expenditures and accomplishment of ministry objectives/standards are properly managed
• All WVM programs comply with LEAP standards. Activities to support this will include securing human resources, funding, training and one -on-one coaching to ensure strong compliance and best practice.
• “Best practices” in the development industry are utilized in all APs, special projects, and grants.
• Audit reports and findings are distributed to project managers, and the findings are properly addressed, solved and responded on a timely manner.
• Good customer service sis provided to all donors which will satisfy sponsors, support offices and the communities
• Ensure proper coordination exists between the Field and the projects in HR, Finance, Technical sectors (Resilience& Livelihood, Education, Health etc.,)
• Appropriate and timely support is given to the projects by supporting and coordinating the Program Quality and Development department.
• Proper monitoring of projects with regard to the progress, including frequent visits to Program/Project offices and communities is ensured by supporting and coordinating the Zonal Managers/Area Program Managers/Special project Managers) 
• Integrate all sectoral activities including Advocacy and HEA into operation in compliant with the new partnership integration strategy.
• Relief and rehabilitation programs are planned and managed well as per the need of the country.
• Inform National Director on all program related issues and get guidance and support

Relations and Networks

• Regular network and maintained with other international non-governmental organizations and with the government officials in an effort to share the experience with regard to the programs in the country.
• Local external relationship (project) is monitored, and Support Office relationship is managed with respect to programs, and their requirements are met in a timely manner.
• Lead selected donor and partner engagement activities
• Lead the decision making for partner vetting process at provincial and Area Development Program levels.

People Management and Leadership

• Effective leadership is provided to the Zonal Manager, Grant Management manager and technical program managers including coaching/mentoring them, so that the following are accomplished by or through them:
• Proper accounting systems and practices are in place within the Operations Department, to facilitate the approval and funding of programs.
• Compliance with all relevant sections of the Field Financial Manual, Government grant provisions (where applicable) and other partnership standards.
• Recruitment, selection, transfer, disciplinary action, annual performance review and recommendation for promotion of Operations staff is done in consultation with ND and P&C Director.
• Care is given through mentoring, coaching, and other process for Spiritual growth and personal development of all Operations staff

Resource Acquisition and Development of Proposals Together with GAM Team

• Provide recommendation for Go/No-Go analysis and decision making
• Provide recommendation for project staffing structure
• Drive field innovations such as research and partnering to increase win probability of grant/PNS proposals
• Provide leadership for project teams to ensure quality as well as compliance with donor requirements
• Provide leadership for project teams in case of donor visits
• Ensure all changes on scope, budget and timeline of approved grants are communicated back to the Director of Program Quality and Resource Development before implementing the changes
• Lead grants audits and grant project closures in line with donor requirements

SECURITY and Others

• Manage directly the safety and security within the team based on guidance from ND and established WVM guidelines, through security assessment, planning and management.
• Update regularly the risk registers for the designated function/department to Software Riskonnect.
• Identify and mitigate the risks that could impact the achievement of goals of the designated function/department.
• Perform other duties as assigned by the manager to contribute to the team performance

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

• At least 12 years of experience in development work in a developing country, especially in a restricted context, and within World Vision.
• At least 5 years of leadership experience for the entire Operations in a National Office preferably in Asia or similar profile in other organizations.
• Good management and supervisory experience.
• Experience in project design, implementation, monitoring, proposal writing and evaluation and report writing is essential.
• Have prior experience in mentoring others.
• Master's degree in relevant disciplines, preferably in education, public health, community development, social work and/or business administration (desired).
• Have good communication skills and ability to work in a cross-cultural environment.
• Computer literacy and ability to work independently.
• Proven integrity and openness to change
• Well versed with World Vision’s Mission, Core Values, policies, procedures, operations and ministry as a whole.
• Spiritually mature
• The position requires ability and willingness to travel domestically and internationally up to 50% of the time.

Applicant Types Accepted:

Local Applicants Only

About Us

Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.

As a global Christian relief, development and advocacy organisation, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Learn more about our work at wvi.org.

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Our Culture

Our organisational culture reflects a "Partnership" of World Vision offices in 100 countries and 31,000+ staff working towards one vision: life in its fullness for every child.

A career with World Vision is a God-given calling, and we believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference. Together, #WeAreWorldVision.

Learn more about our culture.

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Your Rewards

Our people are our greatest asset.

Each staff member brings their unique experience and God-given talents to the organisation – and in return World Vision provides employees a competitive "Total Rewards" package tailored to the context in which they work.

Learn more about benefits.

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FAQ

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