Program Officer, Instructional Design & Multimedia

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is contingent on receipt of grant funding.

Job Overview: 

The International Rescue Committee (IRC) is one of the leading providers of high-quality programming for refugees resettling to the United States. The IRC is committed to developing innovative programs that respond to the refugees’ unique strengths and needs, using our learning and experience to shape policy and practice, and highlighting and promoting best practices in refugee services provision. 

The IRC is seeking a Program Officer for Instructional Design and Multimedia for Settle In, a program providing information and support for newcomers in multiple languages through its website (SettleInUS.org), mobile app, and social media platforms. More information on Settle In can be found on https://www.settleinus.org.

This position designs and produces the learning experiences newcomers encounter across Settle In’s platforms. The role combines two areas of practice: instructional design—structuring multilingual, self-paced learning journeys that help newcomers build knowledge over time—and multimedia production—creating videos, graphics, and other assets that support the full range of Settle In content. 

Major Responsibilities:

• Design multilingual, self-paced learning journeys for newcomer audiences, including learning objectives, sequencing, knowledge checks, and reinforcement. Apply instructional design, adult learning principles, plain language standards, and translation-ready structure so that content is usable by newcomers with varying levels of literacy, digital literacy, and prior exposure to U.S. systems.
• In partnership with Switchboard’s Senior Program Officer, Instructional Design, establish instructional design standards for Settle In content and review materials developed by team members, subject matter experts, and contractors against those standards.
• Incorporating Switchboard’s established instructional design standards, recommend and implement improvements to Settle In’s instructional design practice, and update previously developed Settle In learning resources on an established review cycle.
• Create compelling, in-language multimedia content, including short-form video, infographics, motion graphics, and social media assets.
• Manage post-production of all finalized work, including Adobe Premiere project organization, color correction and grading, sound design, motion graphics, music editing, sequencing, export and compression for multiple platforms, and archiving.
• Coordinate with the multilingual Digital Community team on content creation, voiceover, subtitling, and translation review, and advise colleagues on audio and video recording tools and practices.
• Ensure final products are easy to understand, culturally appropriate, linguistically and factually accurate, accessible across web and mobile, and aligned with Settle In standards, newcomer needs, and funder requirements.
• Ensure all learning experiences and multimedia content meet accessibility standards (e.g., captions, alt text, screen-reader compatibility)
• Maintain visual and instructional consistency across Settle In's platforms (website, mobile app, social media)
• Coordinate and incorporate feedback across teams and projects and participate in user testing and other methods for optimization of content.
• Manage production timelines across concurrent projects and coordinate the work of external contractors, including videographers, designers, and translation vendors.
• Use platform data and user insights to set measurable goals for content and assess performance, and contribute to project reports, including monthly activity updates and performance monitoring reports.

Other duties as assigned.

Job Requirements: 

• Bachelor’s degree in instructional design, education, communications, or other relevant field (or equivalent experience).
• Minimum four years of professional experience combining instructional design and multimedia production, including creating multilingual digital content for diverse populations.
• Demonstrated experience designing self-paced learning for adult audiences, including experience with e-learning tools.
• Excellent command of video editing (Adobe Premiere) and graphic design software (Adobe InDesign, Canva), and knowledge of social media platforms, especially Facebook.
• Working knowledge of plain language principles and digital accessibility standards.
• Experience contributing to project M&E (data collection, management, and reporting).
• Ability to manage complex projects on strict timelines, with excellent written and oral communication skills and strong attention to detail.
• Fluency in at least one of Settle In’s supported languages (Dari, Pashto, Spanish, and Haitian Creole) preferred.
• Previous experience working with refugee resettlement or other immigration pathways, and familiarity with ORR-funded programs.
• Ability to translate complex or technical information into clear, visual, and easy-to-understand learning content
• Experience engaging with external subject matter experts, consultants, or production vendors.

Working Environment:   This position is a remote working environment. Required domestic travel up to 20%.

Compensation: (Pay Rate: $70,000 - $85,000/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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