Protection Supervisor - Case Management (Rule of Law)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

JOB OVERVIEW

Under the supervision of the Protection Case Management Manager (Rule of Law), the Protection Supervisor provides technical supervision, quality assurance, coaching, mentoring, field support, and capacity strengthening for Protection Case Management services delivered by IRC and partner organizations.

KEY RESPONSIBILITIES

• Provide regular individual supervision and technical support throughout the case management process.
• Conduct reflective supervision, mentoring, and coaching.
• Review case files in PCMIMS+ and approve case closures.
• Support complex and high-risk cases, including case conferences and safety planning.
• Monitor caseloads and recommend redistribution where necessary.
• Support partner organizations through mentoring, supervision, trainings, and field coaching.
• Conduct field visits, shadowing, and provide practical feedback.
• Monitor data quality and prepare supervision reports.
• Collaborate with the Protection Case Management Manager and contribute to SOP and tool improvement.
• Promote staff wellbeing and professional development.
• Share information with communities, facilitate participation, and support feedback mechanisms in line with IRC AAP commitments.
• Promote safeguarding, duty of care, and IRC values.

JOB REQUIREMENTS

Education: Bachelor's degree in Social Work, Psychology, Law, Human Rights, International Development or related field. Master's degree is an advantage.

Experience: Minimum 3 years of relevant Protection Case Management experience; experience in supervision, mentoring or coaching; humanitarian protection experience; partner capacity strengthening and training experience are assets.

Demonstrated Skills and Competencies: Strong knowledge of Protection Case Management, supervision, referral pathways, safeguarding, confidentiality, data protection, Microsoft Office, Teams, SharePoint, and digital case management systems (PCMIMS+, Primero, CommCare). Strong analytical, organizational, communication, and leadership skills. Fluency in Ukrainian required; working knowledge of English is an advantage.

REPORTING STRUCTURE AND TEAM COLLABORATION

Reports to the Protection Case Management Manager (Rule of Law) and works closely with the Protection Coordinator, Field Protection Managers, IRC and partner caseworkers, Senior PCMIMS+ Officer, MEAL team, and other programme and operational departments.

WORK ENVIRONMENT AND OTHER RELEVANT INFORMATION

• This role requires full-time work in the office
• Travel to other locations is needed up to 30% of time
• Exempt from overtime
• Sometimes work on weekends may be required
• Work in the matrix organization

IRC employees are eligible to the following benefits:

• Competitive salary
• Purposeful job and development opportunities
• English classes and unlimited online training courses
• Life Insurance
• Medical insurance for staff and family members
• Free psychological support to employees and their family members
• 30 calendar days of annual vacation with flexibility beyond the legally set minimum requirements
• Up to 10 days of paid medical leave

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

Read More

Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

Read More