Safety & Wellness Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC Background:

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict.  One aspect of the IRC is to provide assistance to refugees resettling in the United States.   The IRC opened an office in Phoenix, Arizona in 1994 to provide reception and placement services to newly arrived refugees.  The office resettles refugees and provides numerous program services to assist refugees from their arrival through citizenship.

Job Overview:

The Safety & Wellness Specialist collaborates with Humanitarian Reception coordinators and Safety & Wellness casework staff to assess client needs, support outreach efforts, and connect individuals to community-based resources. Additional assistance provided across the Phoenix office as needed.

Major Responsibilities:

• Humanitarian Reception Program:Support enrollment for clients based on arrival patternsMaintain case files and enter program dataProvide client support in coordination with the VOCA team
• DEPTH Research Project:Identify participants, coordinate outreach, conduct surveys and interviews, and manage participant careProvide direct support and services to participants
• Casework Support:Deliver trauma-informed, client-centered services to Safety & Wellness clientsAssess needs, connect clients to services, and develop referral plans aligned with program eligibilityProvide light-touch case support, including assessments, crisis support, and referrals for additional resources
• Program & Team Support:Participate in meetings, staff development, and team activitiesFollow all IRC policies and proceduresPerform other duties as assigned

Job Requirements:

Education:

• Bachelor’s or advanced degree in Social Work, Human Services or similar field strongly preferred; comparable related work experience may be substituted.

Work Experience:

• 2+ years of related work experience; 1-year minimum working with asylum seekers, victims of crime or other vulnerable populations.
• In-depth knowledge of asylum issues, trends, laws, and regulations and understanding of victim perspective and needs
• Case management and/or victims assistance experience preferred
• Experience conducting training and outreach to diverse audiences

Demonstrated Skills and Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. 
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. 
• Excellent written and spoken English skills
• Strong organizational skills and detail-oriented
• Excellent writing and analytical skills
• Public Speaking and/or presentation experience preferred
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
• Computer literacy, data base experience preferred
• Ability to work independently and be a flexible team player

Language Skills:

• Fluency in written and spoken English, bilingual ability preferred in Spanish. Cross-cultural understanding and strong communication skills, both written and verbal.

Certificates or Licenses:

• Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Working Environment:   

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
• Must be able to lift 35 to 50 pounds (furniture, household supplies, and food boxes).

Compensation: (Pay Range: $23.50/hr) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: Employees are eligible for a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), paid sick leave in accordance with policy, and access to the Employee Assistance Program (EAP), which provides confidential counseling and mental health support for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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