Senior Data and Quality Assurance Specialist

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC Background:  The IRC’s Center for Financial Opportunity (CFO) helps newly arrived refugees and other low-income individuals reach self-sufficiency by finding entry-level employment and progress to living wage jobs, learn basic financial management skills and build assets, and start small businesses. The Center then helps families move sustainably out of poverty by offering high-quality, culturally-and linguistically accessible, integrated economic empowerment services.

Under the supervision of the Workforce and Integration Program Manager the Senior Data and Quality Assurance Specialist will support data entry and data quality assurance of clients enrolled into CFO programs, with an emphasis early employment programming, including the County’s Vocational ESL program, San Diego Newcomer Project, Financial Capabilities, Individual Development Accounts, and the Communities in Action (CinA) Program.

Job Summary: Accurate data, data analysis and representation are central to the successful operation of any non-profit organization. The IRC in San Diego utilizes multiple data systems, including Salesforce, SDNP and Efforts to Outcome (ETO) to capture the activities and impact of our work. The Senior Data and Quality Assurance Specialist is a full-time position that will work primarily on data entry, quality assurance ensuring consistency in data and documentation accuracy across the IRC’s and the funders data reporting platforms.

Data Entry

• Using paper forms or excel tracking sheets, enroll clients, record case notes and data points in Efforts to Outcomes (ETO), SDNP, and Salesforce data tracking platforms as related to direct service, screening tools and assessments, and referral services;

• Collaborate with program staff to ensure timely entry of client demographics, intakes, services, follow-ups, referrals; job placement; job training and screening outcomes into systems;

• Perform data entry for the Financial Capabilities and Individual Development Accounts programs into the ETO system;

• Assist in data entry backlog when needed in different databases across programs.

Quality Assurance

• Using Paper and cloud based formats to implement quality assurance on SDNP, CinA and VESL plus files.

• Using excel tracking sheet to track data and carry out quality assurance in the SDNP and ETO databases

• Review clients’ records in databases to make sure the data entered comply with the grant requirements

• Deliver training and coaching to CFO staff, strengthening technical proficiency while ensuring adherence to program standards and compliance requirements.

• Review and update building resilience excel tracking sheets for quality assurance and timely distribution of incentives;

• undefined

Job Requirements:

• 2+ years of related professional work preferably in a social service, academic, research, or evaluation environment;

• Strong data management skills, with ability to conduct basic data analysis from different sources;

• Strong attention to detail;

• Demonstrated experience with Microsoft Office Suite, with strong experience in MS Excel preferred;

• Experience working with efforts to outcomes; salesforce; SDNP databases strongly preferred;

• Solid organizational skills with the ability to work productively and accurately while under pressure in a fast-paced environment;

• Excellent communication skills both written and verbal, English proficiency required;

• Ability to prioritize and manage time effectively.

Working Environment: 

• Standard, professional office environment, including the current hybrid mode of remote work within San Diego County and required in-office days and some 'field' time within the service delivery area to perform the above-outlined responsibilities. Office working environment is subject to change based on organization/business needs.

• Requires evening work, with a possibility of weekends.

• San Diego Office hours are scheduled Monday-Friday, 8:30am-5pm.

This role is expected to end on June 30, 2027.

Compensation: (Pay Rate: $27.08-$30.56/hr). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements. 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

Read More

Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

Read More