Volunteer Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement. 

Job Overview:

The Volunteer Coordinator is responsible for collaborating with IRC staff to determine volunteer, intern, mentor, and AmeriCorps needs. The coordinator will recruit, screen, train, and supervise recruited volunteers, interns, and mentors; provide on-going support and guidance; and manage volunteer information in a central database system. The coordinator will develop trauma-informed training materials to best prepare volunteers, interns, and others for their work with refugees, asylees and victims of human trafficking.
 

Major Responsibilities:

Internship Coordination

• Ensure the IRC maintains an active, effective, professionally managed intern and volunteer program.

• Liaise actively with program managers and other staff members on intern/volunteer opportunities for their respective programs.

• Ensure assignment descriptions align with staff and client needs and are consistently formatted and posted.

• Organize three recruitment cycles (fall, spring, summer) and manage office-wide application and interview process.

• Oversee onboarding and exit process for all interns. This includes processing background checks, setting up and closing IRC accounts, leading general orientation sessions, and managing other situations as needed

• Maintain relationships with all universities in the area.

Mentor Coordination

• Conduct outreach for the Family Mentor Program as needed. This includes meeting with individuals and community and faith-based organizations who are interested in supporting the mission of the IRC.

• Maintain strong referral relationships with all IRC staff. Develop family profiles based on referrals.

• Recruit, screen, and match family mentors to support refugees and asylees.

• Update training materials for new mentors and resources to share with mentors as activities to do with their mentees (i.e., English for Speakers of Other Languages (ESOL) materials, employment preparation).

• Provide ongoing training and support to mentors and troubleshoot any issues that arise.

• Coordinate monthly group session with mentors and mentee clients, and 1-2 mentor appreciation events per year.

• Conduct exit interviews and surveys with program participants.

Volunteer Coordination

• Coordinate with staff to determine volunteer needs and assist with assignment description development

• Conduct outreach activities to attract new volunteers; recruit and interview candidates.

• Conduct regular information sessions for potential volunteers, interns, and mentors.

• Conduct orientation sessions, training, and ongoing supervision for all accepted volunteers.

• Maintain regular communication and act as a liaison between IRC staff and volunteers.

• Maintain volunteer files; enter case notes and records in database; manage timesheets and timesheet entries each month.

• Solicit opportunities to speak publicly about the work of IRC and actively recruit community involvement.

• Actively participate in the Volunteer Coordination Communities of Practice.

• Conduct recognition events for volunteers and interns.

Outreach, Training and Other

• Represent IRC at local meetings, seminars, forums, and other community outreach opportunities as needed.

• Conduct outreach, networking activities, and other advertising to recruit and educate potential donors, interns, volunteers, and partners as needed.

• Assist in managing shared mailboxes, Facebook page, and other external-facing communication.

• Organize and lead info session webinars to provide an overview to potential volunteers of all current volunteer opportunities.

• Maintain individual files on all interns and volunteers, record and report all intern/volunteer time, and keep accurate electronic records. Coordinate with colleague(s) to ensure volunteer processing and documentation is tracked.

• Update and develop resources to manage intern and volunteer lifecycle.

• Supervise community engagement interns or other volunteers as needed.

• Other tasks and projects as assigned.

Job Requirements:

Education:

• Bachelor’s degree from an accredited university or college preferred.

Work Experience:

• Minimum of 3 years of related experience.

Demonstrated Skills and Competencies

• Proven ability to contribute both independently and as a key team member.

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Ability to prioritize and to juggle multiple tasks simultaneously in a fast-paced environment.

• Well organized with attention to detail.

• Ability to work effectively in a multi-cultural setting.

• Self-direction and initiative, when needed, to take the lead and to follow through to completion.

• Language Skills: Fluent in English, both spoken and written.

Working Environment

• Combination of remote and onsite work in a standard office environment. As the transition away from virtual, remote work evolves, fulltime onsite will be required. Some evening and weekend hours will be required.

• Must have a valid driver’s license with legally required insurance. Position will require using own transportation within service delivery area. Mileage reimbursement available.

Compensation: ($26). Compensation is based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. 

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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