Protection Cash Management IMS (Information Management System) Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE OF WORK:

The International Rescue Committee is seeking dynamic and self-motivated individuals for the position of Protection Cash Management IMS officer to lead the case management data and coordinate with the case management team for the current response in the three districts of Punjab and ICT. The Protection Case Management IMS Officer will ensure that all SOPs and guidelines of the case management process for an assigned number of individuals and people of concern are exposed to abuse, exploitation, neglect, and violence in this process. Key of the tasks for the position holder may include, but are not limited to, the following:

Job Responsibilities:

• Apply and adhere to the guiding principles of working with the information of survivors at risk, including respect, dignity, security, and confidentiality.

• Responsible for making ‘Do No Harm” the center of all interventions.

• Ensure timely data collection from the case workers in collaboration with the CMS and PM  and provide guidelines according to CM guidelines and Standard Operating Procedures.

• Ensure that the monthly data analysis report and the protection risk trend analysis are drafted and shared.

• Ensure data compliance on the PCM dashboard and timely data collection in support of caseworkers through CommCare.  

• Regularly liaise with the Protection team for support and case conferencing with the relevant Protection Manager.

• Participate in the project meetings to share regular updates, e.g., the number of open and closed cases and major categories, including trend analysis through the case management database.

• Identify gaps in services or risks the survivor shares and report these to the protection manager.

• Participate in relevant training and capacity-building events organized by IRC or as per the nominations to participate in other events.

• Ensure that the data registered in the files and computers is safe and kept confidential.

• Manage incident recorders for GBV/CP cases referred to and coordinate with the MIS team.

• Perform any other tasks as may be assigned by the supervisor.

Job Requirements:

Masters or Bachelors in Computer Sciences, Software Engineering, Information Technology, Statistics, or any other relevant field.

Work Experience:

• Should have at least 02 years of field experience in Protection Case Management or Child Protection, GBV, preferably during emergencies or disasters.

• Ability to work under pressure in an unstable security environment. Able to handle critical information with strict confidentiality.

Demonstrated Skills and Competencies:

• Understanding of managing protection case management programs, including implementing the survivors center approach.

• Flexibility to work in a diverse, multicultural team respecting Pakistani culture and norms.

• Ability and experience coordinating with government and CSOs.

• Excellent interpersonal and communication skills.

• Flexible attitude towards receiving feedback.

• Knowledge of issues relating to community involvement and empowerment.

Language

Good written and spoken English and Urdu skills. Knowledge of Pashto languages is beneficial.

Key working relations

Position Reports to:    Project Manager Protection

Position Coordinates With (Internal): Sr. Manager Protection and Case Workers.

Position Coordinates With (External): Relevant stakeholders and service providers.

Note: The interviews will be conducted on rolling basis, and only shortlisted candidates will be called for an interview.

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Why Choose the IRC?

Work that has meaning: Every day at the IRC is a chance to make a difference through a purpose-driven career. Whether you're working directly with communities or providing support behind the scenes, you will be part of a dynamic team that is always innovating, scaling, and testing new and better solutions to ensure the best possible outcomes for the people we serve.

Global scale, dynamic workplace: At the IRC, we believe that the dynamic, global make-up of our team is our strength. When you join us, you're not just starting a job—you will be part of a global organization positively impacting millions of lives in over 40 get to work with colleagues from all around the world—working across time zones and regularly exchanging different ideas, perspectives and insights. You’ll join a team that is dedicated to fostering a supportive environment to create a workplace where everyone feels valued, respected, and heard.  

Challenging work, innovative solutions: We’re committed to excellence and innovation, and pride ourselves in setting industry-leading standards while practicing evidence and data-lead strategies. Come challenge norms, shatter conventions, and pioneer change while working on real, nuanced and complex issues we face in the world today.  

Community centered: We’re an empathetic community that truly cares for one another. Our comprehensive safety and security initiatives ensure a safe work environment, while our continuous learning and development programs provide ongoing opportunities for personal and career advancement.

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Our Typical Recruitment Process

The interview process typically includes three rounds, though the number may vary depending on the role and level of seniority. It usually begins with a conversation with our recruiting team to learn more about you and your goals. This is followed by an interview with a hiring manager or business stakeholder to explore your background and provide more insight into the role. The final round focuses on assessing your role-specific expertise and may be conducted as a panel interview to evaluate your cross-functional strengths. Before extending an offer, we generally conduct reference checks, and after an offer is made, a standard background check is completed. While we strive for consistency, the process may differ based on the role, business unit, location, job type, legal requirements, and other factors.

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